When you call to confirm your off-rent, our Customer Success team will confirm with you where to leave the key for the off-rental pickup. If you are calling to confirm an off-rent on behalf of a site or project, make sure to pass this information along to the site super or whomever will be the one handing off the rental.
In some cases, you can simply pass the key off to the driver. Leaving the key in a designated area is a great choice for busy sites, or when equipment is being picked up early.
If you have any questions about this process, feel free to reach out to our team.