General

Rentals will be serviced and maintained with mechanics provided by DOZR. If there are any issues with the machine, you should contact us so we can set up a service appointment. It's important to contact the DOZR Customer Success team in the event of any breakdowns so that you as a renter are protected.

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General

Where is DOZR Located?

What happens if I need assistance from the DOZR Team after hours?

Who is my contact at DOZR?

I am not receiving emails from DOZR?

How do I apply for a job a DOZR or view open positions?

What do I do if order the wrong piece of equipment?

How does DOZR price equipment rentals?

Can I get pictures or see the equipment I am renting ahead of time?

Do I need to be on site to receive my rental when it's delivered?

Does DOZR provide training on the equipment?

Who do I contact if I want to request an interview with the DOZR team?

Do you offer a military or non profit discount?

Damages

What do I do if my rental breaks down or is damaged?

Is there a charge for a technician to come for repairs?

Do I need to be on site when the tech is repairing my equipment?

If there is a problem with the equipment, who pays for down time of the machine?

Can I use my own mechanic?

What happens if the tech says damage is "normal wear and tear"?

Off-Rental

What do I do when I'm finished with my equipment?

What do I do if I need to extend the rental?

Where do I leave the key when it is getting picked up?

Am I responsible for rented equipment after I've off-rented it before it gets picked up?

How does the off-rental timing impact the amount that I will be charged?

How does the off-rental timing impact the amount that I will be charged?

Rentals & Equipment

What type of equipment can I rent on DOZR?

What equipment does DOZR carry?

Where do I find my rental contract from DOZR?

How do I protect my rental equipment when it’s on site?

Do I need a licence to operate equipment?

Does my rental machine take gas or diesel?

How many hours are included in my rental?

How do weekend only rentals work on DOZR?

Can I pick up and drop off my own equipment myself?

Who is responsible for toll charges during equipment delivery?

How do I contact my delivery company/float driver?

Do I need to be onsite when the delivery takes place?

How do I obtain the keys or code for the rental equipment?

What daily maintenance and inspections am I responsible for?

I lost my rental key. Now what?

Do rentals come with additional PPE or maintenance tools such as grease guns?

The equipment rental provider was switched for my rental. Does this change my price?

Can I leave the machine on site but have time gaps in my rental?

How do I get the general weight or specs for my rental?

Payment, Insurance & Fees

How do I avoid additional charges?

Can I purchase rental equipment protection through DOZR?

Can I provide my own insurance?

Can I provide my own insurance for a DOZR rental?

Who is responsible for the equipment while it is in transit?

What is the DOZR Rental Equipment Protection Plan?

Do I need to purchase Rental Equipment Protection (REP)?

Is fuel included in the rental?

What happens if I return it low or empty on fuel or DEF fluid?

What are the overage charges for fuel?

Do I have to pay for the rental if I don't use it?

Is delivery cost included in my rental?

How much does it cost if I go over my hours on my rental?

How long does it take to be approved for credit terms?

If I am not approved for credit, when will my credit card be charged?

General

What makes DOZR different for rental companies?

Where are the DOZR products available?

What e-commerce solutions does DOZR offer for rental companies?

Webstores

How much does a WebStore cost?

Do I need to have my website on a specific platform to add a WebStore to it?

What are some benefits to adding a WebStore to my rental website?

How do payments work for WebStore rentals?

How long does it take to update a WebStore?

How long does it take to update a WebStore?

Marketplace

How much does it cost to list equipment on DOZR?

How often should I update my listing on the DOZR Marketplace?

How many pieces of equipment can I list on DOZR?

What are the benefits to listing equipment on DOZR?

Can I use my own mechanic?