Can I purchase rental equipment protection through DOZR?

DOZRs Rental Equipment Protection (REP) is automatically added to all rentals. It is not the same as operators insurance and only covers in the event of accidental damage.

You should have insurance and liability coverage on top of the DOZR REP. I

You can have this protection waived by providing a certificate of your insurance before your rental date begins.

Give our Customer Success team a call at 1-844-956-3040 for information or explore the REP information page for details.

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General

Where is DOZR Located?

What happens if I need assistance from the DOZR Team after hours?

Who is my contact at DOZR?

I am not receiving emails from DOZR?

How do I apply for a job a DOZR or view open positions?

What do I do if order the wrong piece of equipment?

How does DOZR price equipment rentals?

Can I get pictures or see the equipment I am renting ahead of time?

Do I need to be on site to receive my rental when it's delivered?

Does DOZR provide training on the equipment?

Who do I contact if I want to request an interview with the DOZR team?

Do you offer a military or non profit discount?

Damages

What do I do if my rental breaks down or is damaged?

Is there a charge for a technician to come for repairs?

Do I need to be on site when the tech is repairing my equipment?

If there is a problem with the equipment, who pays for down time of the machine?

Can I use my own mechanic?

What happens if the tech says damage is "normal wear and tear"?

Off-Rental

What do I do when I'm finished with my equipment?

What do I do if I need to extend the rental?

Where do I leave the key when it is getting picked up?

Am I responsible for rented equipment after I've off-rented it before it gets picked up?

How does the off-rental timing impact the amount that I will be charged?

How does the off-rental timing impact the amount that I will be charged?

Rentals & Equipment

What type of equipment can I rent on DOZR?

What equipment does DOZR carry?

Where do I find my rental contract from DOZR?

How do I protect my rental equipment when it’s on site?

Do I need a licence to operate equipment?

Does my rental machine take gas or diesel?

How many hours are included in my rental?

How do weekend only rentals work on DOZR?

Can I pick up and drop off my own equipment myself?

Who is responsible for toll charges during equipment delivery?

How do I contact my delivery company/float driver?

Do I need to be onsite when the delivery takes place?

How do I obtain the keys or code for the rental equipment?

What daily maintenance and inspections am I responsible for?

I lost my rental key. Now what?

Do rentals come with additional PPE or maintenance tools such as grease guns?

The equipment rental provider was switched for my rental. Does this change my price?

Can I leave the machine on site but have time gaps in my rental?

How do I get the general weight or specs for my rental?

Payment, Insurance & Fees

How do I avoid additional charges?